Verify Your Joya Nine Account
Verification on Joya Nine exists to keep your balance tied to you and nobody else. Once you submit a government-issued photo ID and a screenshot or statement showing the wallet name on your bKash, Nagad or Rocket account, our team checks that both names line up with what's on your registration. This step runs once, not on every transfer, and it's what
lets us release withdrawals without extra back-and-forth later. Until it's cleared, deposits work — you can open Blackjack Royalty or Roulette Star while your documents sit in the queue — but cash-outs wait for the check to close.
- Submit Your Photo ID — Upload a clear, government-issued ID so we can confirm the name on your account matches the name we have on file.
- Confirm Your Wallet Details — Show the wallet name on your bKash, Nagad or Rocket account so deposits and withdrawals always trace back to you.
- Wait for the Match Check — Our team compares both records; a clean match closes verification and unlocks withdrawal requests going forward.
- Keep Playing While You Wait — Deposits and games like Football Quickstrike or Cricket Battle stay open during the review — only cash-outs pause.